If I could give them no stars, I would. This place is unreal. We have been going to DD for years, never had a problem, and it was our favorite! We moved to QC 3 months ago, have been to this location about 6-8 times now. EVERY time something has been wrong how is that even possible?? They are alright if you only order one item. Anything more than that and you are doomed. It either will be wrong or won't even get put in the bag. I've called the manager twice, and am officially done going here. I'll be contacting corporate next. I've been in the restaurant industry my entire life, and can't understand how such a poorly functioning location hasn't been closed for retraining.
(1)
Kelly B.
They get my coffee wrong every time.
(1)
Amy G.
My order is wrong 80% of the time. I think I will frequent the other coffee shops instead.
(1)
Erika G.
This place is so bad they were rude messed up my order didn't give the coffee that goes with the combos I will NEVER go there again. They should put a Starbucks there instead just saying
(1)
Christina C.
Worst DD ever(and I've been to a lot) donuts are raw. No sugar in coffee and they stuff 4 donuts in a bag just to get all the frosting melted on each other. So frustrating. Service is slow! And the drive thru with parking lot is suicidal! Rittenhouse and power worth the drive!
(1)
Mark T.
I was excited to see Dunkin' Donuts when it arrived in Queen Creek. There haven't been many in Arizona, but I have always enjoyed their coffee. Good to see they are expanding as now a second QC location opened last week. I visit New England every fall and Dunkin' Donuts are on nearly every corner there like Waffle Houses in Atlanta. Much like never ordering a waffle at the Waffle House, I rarely order a donut from Dunkin' Donuts. I typically go for the number 6 - coffee and plain bagel with plain cream cheese. How can you write a review on a plain bagel with plain cream cheese? I know, right? My review focuses mainly on the service and drive thru experience. Joel L. once warned I was sailing in dangerous waters when commenting on the apparent level of competence I observed in the Jack in the Box drive thru. The lack of proficiency is not limited to Jack. I dare say that most drive thru windows in the QC suffer from the safe level of service. It is partly the order taker, partly the crappy speaker system and frequently the customer. Just order a number. That's why its there. If you have a complicated order and sheets of multiple orders, park the car and go inside...The combination of the three creates negative experiences in most drive thru dining opportunities. Here is one that breaks the mold. I cannot estimate the number of times I have driven through Dunkin' Donuts on my morning commute and placed an order for the old standby number 6. Each time the line has been short, the voice on the other end pleasant and understandable. My order is never messed up like many places in town always seem to do. When I reach the window, the attendant is ready, hands me the coffee while I hand her my card. Only a few seconds later, a second person walks to the window, hands the bag with the toasted bagel and the cashier is back with my card. My typical time at the window is 30 seconds or less. They strive to provide timely service - not like Taco Bell who has the 60 second timer and simply ignores it when the allotted time is exceeded (maybe because it is always exceeded?) Dunkin' is a fast, efficient and accurate experience that other establishments should learn from. At $3.79 for a toasted bagel with cream cheese, and extra large cup of some of the best coffee in the business and a fast and efficient drive thru experience, how can you go wrong?
(5)
George E.
This place gets worse and worse every time I come here- but it's the only drive thru donut shop in Queen Creek. Donuts are always cold. Drive thru service is ridiculously slow- and even the drive through configuration makes no sense. You literally have to do a loop-de-loop to: avoid cars coming out of the drivethrough and then go out the same shopping center driveway to get back on the road. Are they taking advantage of their monopoly? Because as soon as someone else shows up with even a little better service, DD will disappear. To summarize some of my "best" visits: chocolate cake donut with chunk missing, shortchanged me.
(1)
Susana S.
I hear that Duncan Donuts uses the very same roaster that Starbuck's used to use when they acutally had great coffee. I think its true. The coffee is excelent & MUCH better than Starbucks. Why only three stars? The donuts are only just ok. Where is Crispy Creme when you need them? No worries, It's nice to have them just around the corner!
(3)
Brock E.
Daily stop for me. Excellent coffee, unbeatable service, and consistency. Great place to go.
(5)
Kathryn K.
I noticed there were 2 Rittenhouse locations. This is the one off Rittenhouse and Ocotillio. The donuts are okay but not great. I love the coffee especially the iced mocha swirl and the iced caramel swirl latte's BUT unfortunately for this locaion some of the employees do not know the difference between iced coffees and iced lattes. I try to be specific when I place my order but sometimes the person taking my order will argue with me that an iced coffee is the same thing as a latte and sure enough when my drink comes out it's an iced coffee, definitely not a latte. This has happened to me more than a few times. I've even spoken with the owner but it's still happening. It's not very fun to dread going to a place because you know you might get the wrong order no matter what you do. And i really hate having to go back thru drive thru or go back in to tell them it's wrong. It's happened to me both thru drive thru and from ordering in the store. Maybe I will try a different location. At least Starbucks get it right 99% of the time and doesn't give you attitude if you have to come back to tell them it was wrong. I think this place get's it right 60% of the time. It used to be 100% but I guess they hired new people or I just started going at different times of the day and way more often. I don't know but it's disappointing...
(2)
Justin B.
At 6 am you could expect a line for coffee but 15 min with 5 cars? They must have been short staffed for this lengthy of a wait. As I saw cars receive there hand out orders in front of me I saw no food just coffee so I didn't understand what was taking so long. On the plus side I tried the cookie dough iced coffee ! It was delicious. This isn't my neck of the woods so I doubt I'll be here anytime soon again but my Dunkin Donuts doesn't struggle.
(3)
Dee S.
Even though there is a brand new DD near my house, I drive out of my way to come to this location. When I come in the mornings Desiree is usually working the drive thru window, she is pleasant and always smiling. I always order the same iced mocha latte and it's consistent and good.
(4)
Annie Q.
This place sucks! I had a rude immature girl at the window named Darlene. First of all she was playing with her co worker some guy and then when I said excuse me she gave me her finger! Customers are suppose to be priority and first not her little petty games to flirt. I hope she gets replaced! She doesn't deserve a job with that customer service!
(1)
J. L. M.
I'm realllllly disappointed. I've driven through, ordered inside, and ended up frustrated many, many times. DD is frequently out of sesame bagels (at 8:00 a.m.), and I've tried to buy orange juice dozens...literally...of times when they were out...and out for a couple of weeks! This morning was the last try. 8:02, sorry no sesame bagels. How hard is this: Make MORE! Simple. A guy at the window a few weeks ago gave me the eye-rolling nod and said, "it's management. They're either on top of it or not. This store is not on top." Yep, definitely NOT. Going elsewhere. 3/25/13 Update: Hard to believe but still the same problems. Last 6 times, no matter what time...no sesame or plain bagels. Egad. Back to the DD on Gantzel/Ocotillo.
(2)
Dan M.
Being a Boston native, I grew up on DD. Very happy that they have expanded to the area. Although I do visit that other coffee shop from the Northwest on occasion, I always gravitate back to my roots and enjoy a cup of Dunkin on a regular basis.
(4)
Jacob L.
Bacon egg and cheese sandwich is so burnt I can even eat it. Every time I order a latte they are disgusting!!! I have received the incorrect order on multiple accounts. I keep giving this place chance after chance and it was a major FAIL every time. This one is not like any of the others. Can't wait for Starbucks to get built in Queen Creek!
(1)
B K.
Locations is not convenient. The coffee tastes worse than any gas station. The size of a "small" hot coffee is smaller than any kids cup. It will be nice when the drive thru Starbucks opens down the street.
(1)
Ashlee R.
Horrible. I have gone here time after time thinking to myself "maybe my coffee will be good today" ...never.
(1)
T C.
So I have to say I have been to this place many many times and most times I have had a decent experience. Today was a disaster. I was waiting for 15 minutes in the drive for a iced latte. 15 minutes later, I was handed a iced coffee! I asked the girl, ummm isn't this a iced coffee? She goes I'm not sure lol I said I ordered a latte. 6 minutes later they remade my drink and omg was it nasty. Stale coffee that was bitter and not sweet!!! Not what your wanting to pay $4 for!! I won't be going back anytime soon. And keep in mind this was a Friday at 11:00. The coffee literally made me sick all day. I sure hope they can get their act together soon. What a shame. Literally a bad taste left in my mouth!
(2)
Richard D.
While it is not just this particular store but in general DD needs to do a better job at keeping their shops clean. All to often I walk in to food and drink smeared tables and debris all over the floor. When fresh, the donuts are great and I'm in love with the lattes. Just wish DD would take it up a notch with these in store experience.
(3)
Sarah R.
Nice employees. Of course while mixing in my own cream, I spilled my iced coffee all over the place. They let me keep what I had left (which was 3/4 off the drink) and made me A whole new drink. I will definitely be coming back.
(4)
Marcos M.
I have been here a few times..each time worst than the last. Im not going back...ever. Yes they are rude and I paid near Starbucks prices for a latte that was so awful I poured it out. I am a coffee fanatic and will gladly give my business elsewhere.
(1)
Clint R.
I dont think this even deserves a star. Its 8am on monday and they dont have hot chocolate... Bad look for a donut shop! Worst part is the rudeness of attendant.
(1)
Sorry, we don't have Q&A for this restaurant.
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Address :21148 E Rittenhouse Rd,Ste 101
Queen Creek, AZ, 85242
Ashley K.
If I could give them no stars, I would. This place is unreal. We have been going to DD for years, never had a problem, and it was our favorite! We moved to QC 3 months ago, have been to this location about 6-8 times now. EVERY time something has been wrong how is that even possible?? They are alright if you only order one item. Anything more than that and you are doomed. It either will be wrong or won't even get put in the bag. I've called the manager twice, and am officially done going here. I'll be contacting corporate next. I've been in the restaurant industry my entire life, and can't understand how such a poorly functioning location hasn't been closed for retraining.
(1)Kelly B.
They get my coffee wrong every time.
(1)Amy G.
My order is wrong 80% of the time. I think I will frequent the other coffee shops instead.
(1)Erika G.
This place is so bad they were rude messed up my order didn't give the coffee that goes with the combos I will NEVER go there again. They should put a Starbucks there instead just saying
(1)Christina C.
Worst DD ever(and I've been to a lot) donuts are raw. No sugar in coffee and they stuff 4 donuts in a bag just to get all the frosting melted on each other. So frustrating. Service is slow! And the drive thru with parking lot is suicidal! Rittenhouse and power worth the drive!
(1)Mark T.
I was excited to see Dunkin' Donuts when it arrived in Queen Creek. There haven't been many in Arizona, but I have always enjoyed their coffee. Good to see they are expanding as now a second QC location opened last week. I visit New England every fall and Dunkin' Donuts are on nearly every corner there like Waffle Houses in Atlanta. Much like never ordering a waffle at the Waffle House, I rarely order a donut from Dunkin' Donuts. I typically go for the number 6 - coffee and plain bagel with plain cream cheese. How can you write a review on a plain bagel with plain cream cheese? I know, right? My review focuses mainly on the service and drive thru experience. Joel L. once warned I was sailing in dangerous waters when commenting on the apparent level of competence I observed in the Jack in the Box drive thru. The lack of proficiency is not limited to Jack. I dare say that most drive thru windows in the QC suffer from the safe level of service. It is partly the order taker, partly the crappy speaker system and frequently the customer. Just order a number. That's why its there. If you have a complicated order and sheets of multiple orders, park the car and go inside...The combination of the three creates negative experiences in most drive thru dining opportunities. Here is one that breaks the mold. I cannot estimate the number of times I have driven through Dunkin' Donuts on my morning commute and placed an order for the old standby number 6. Each time the line has been short, the voice on the other end pleasant and understandable. My order is never messed up like many places in town always seem to do. When I reach the window, the attendant is ready, hands me the coffee while I hand her my card. Only a few seconds later, a second person walks to the window, hands the bag with the toasted bagel and the cashier is back with my card. My typical time at the window is 30 seconds or less. They strive to provide timely service - not like Taco Bell who has the 60 second timer and simply ignores it when the allotted time is exceeded (maybe because it is always exceeded?) Dunkin' is a fast, efficient and accurate experience that other establishments should learn from. At $3.79 for a toasted bagel with cream cheese, and extra large cup of some of the best coffee in the business and a fast and efficient drive thru experience, how can you go wrong?
(5)George E.
This place gets worse and worse every time I come here- but it's the only drive thru donut shop in Queen Creek. Donuts are always cold. Drive thru service is ridiculously slow- and even the drive through configuration makes no sense. You literally have to do a loop-de-loop to: avoid cars coming out of the drivethrough and then go out the same shopping center driveway to get back on the road. Are they taking advantage of their monopoly? Because as soon as someone else shows up with even a little better service, DD will disappear. To summarize some of my "best" visits: chocolate cake donut with chunk missing, shortchanged me.
(1)Susana S.
I hear that Duncan Donuts uses the very same roaster that Starbuck's used to use when they acutally had great coffee. I think its true. The coffee is excelent & MUCH better than Starbucks. Why only three stars? The donuts are only just ok. Where is Crispy Creme when you need them? No worries, It's nice to have them just around the corner!
(3)Brock E.
Daily stop for me. Excellent coffee, unbeatable service, and consistency. Great place to go.
(5)Kathryn K.
I noticed there were 2 Rittenhouse locations. This is the one off Rittenhouse and Ocotillio. The donuts are okay but not great. I love the coffee especially the iced mocha swirl and the iced caramel swirl latte's BUT unfortunately for this locaion some of the employees do not know the difference between iced coffees and iced lattes. I try to be specific when I place my order but sometimes the person taking my order will argue with me that an iced coffee is the same thing as a latte and sure enough when my drink comes out it's an iced coffee, definitely not a latte. This has happened to me more than a few times. I've even spoken with the owner but it's still happening. It's not very fun to dread going to a place because you know you might get the wrong order no matter what you do. And i really hate having to go back thru drive thru or go back in to tell them it's wrong. It's happened to me both thru drive thru and from ordering in the store. Maybe I will try a different location. At least Starbucks get it right 99% of the time and doesn't give you attitude if you have to come back to tell them it was wrong. I think this place get's it right 60% of the time. It used to be 100% but I guess they hired new people or I just started going at different times of the day and way more often. I don't know but it's disappointing...
(2)Justin B.
At 6 am you could expect a line for coffee but 15 min with 5 cars? They must have been short staffed for this lengthy of a wait. As I saw cars receive there hand out orders in front of me I saw no food just coffee so I didn't understand what was taking so long. On the plus side I tried the cookie dough iced coffee ! It was delicious. This isn't my neck of the woods so I doubt I'll be here anytime soon again but my Dunkin Donuts doesn't struggle.
(3)Dee S.
Even though there is a brand new DD near my house, I drive out of my way to come to this location. When I come in the mornings Desiree is usually working the drive thru window, she is pleasant and always smiling. I always order the same iced mocha latte and it's consistent and good.
(4)Annie Q.
This place sucks! I had a rude immature girl at the window named Darlene. First of all she was playing with her co worker some guy and then when I said excuse me she gave me her finger! Customers are suppose to be priority and first not her little petty games to flirt. I hope she gets replaced! She doesn't deserve a job with that customer service!
(1)J. L. M.
I'm realllllly disappointed. I've driven through, ordered inside, and ended up frustrated many, many times. DD is frequently out of sesame bagels (at 8:00 a.m.), and I've tried to buy orange juice dozens...literally...of times when they were out...and out for a couple of weeks! This morning was the last try. 8:02, sorry no sesame bagels. How hard is this: Make MORE! Simple. A guy at the window a few weeks ago gave me the eye-rolling nod and said, "it's management. They're either on top of it or not. This store is not on top." Yep, definitely NOT. Going elsewhere. 3/25/13 Update: Hard to believe but still the same problems. Last 6 times, no matter what time...no sesame or plain bagels. Egad. Back to the DD on Gantzel/Ocotillo.
(2)Dan M.
Being a Boston native, I grew up on DD. Very happy that they have expanded to the area. Although I do visit that other coffee shop from the Northwest on occasion, I always gravitate back to my roots and enjoy a cup of Dunkin on a regular basis.
(4)Jacob L.
Bacon egg and cheese sandwich is so burnt I can even eat it. Every time I order a latte they are disgusting!!! I have received the incorrect order on multiple accounts. I keep giving this place chance after chance and it was a major FAIL every time. This one is not like any of the others. Can't wait for Starbucks to get built in Queen Creek!
(1)B K.
Locations is not convenient. The coffee tastes worse than any gas station. The size of a "small" hot coffee is smaller than any kids cup. It will be nice when the drive thru Starbucks opens down the street.
(1)Ashlee R.
Horrible. I have gone here time after time thinking to myself "maybe my coffee will be good today" ...never.
(1)T C.
So I have to say I have been to this place many many times and most times I have had a decent experience. Today was a disaster. I was waiting for 15 minutes in the drive for a iced latte. 15 minutes later, I was handed a iced coffee! I asked the girl, ummm isn't this a iced coffee? She goes I'm not sure lol I said I ordered a latte. 6 minutes later they remade my drink and omg was it nasty. Stale coffee that was bitter and not sweet!!! Not what your wanting to pay $4 for!! I won't be going back anytime soon. And keep in mind this was a Friday at 11:00. The coffee literally made me sick all day. I sure hope they can get their act together soon. What a shame. Literally a bad taste left in my mouth!
(2)Richard D.
While it is not just this particular store but in general DD needs to do a better job at keeping their shops clean. All to often I walk in to food and drink smeared tables and debris all over the floor. When fresh, the donuts are great and I'm in love with the lattes. Just wish DD would take it up a notch with these in store experience.
(3)Sarah R.
Nice employees. Of course while mixing in my own cream, I spilled my iced coffee all over the place. They let me keep what I had left (which was 3/4 off the drink) and made me A whole new drink. I will definitely be coming back.
(4)Marcos M.
I have been here a few times..each time worst than the last. Im not going back...ever. Yes they are rude and I paid near Starbucks prices for a latte that was so awful I poured it out. I am a coffee fanatic and will gladly give my business elsewhere.
(1)Clint R.
I dont think this even deserves a star. Its 8am on monday and they dont have hot chocolate... Bad look for a donut shop! Worst part is the rudeness of attendant.
(1)